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Describe the characteristics of a Cisco Unified Communications solution

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      Describe the Cisco Unified Communications components and their functions
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      Describe call signalling and media flows
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      Describe quality implications of a VoIP network

 
Provision end users and associated devices

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      Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
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      Create or modify user accounts for Cisco Unified Communications Manager
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      Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
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      Create or modify endpoints for Cisco Unified Communications Manager
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      Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
    * Describe how calling privileges function and how calling privileges impact system features
    * Create or modify directory numbers
    * Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
    * Enable end users for Cisco Unified Presence
    * Verify user features are operational

 
Configure voice messaging and presence

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      Describe user creation options for voice messaging
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      Create or modify user accounts for Cisco Unity Connection
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      Describe Cisco Unified Presence
    * Configure Cisco Unified Presence

 
Maintain Cisco Unified Communications system

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      Generate CDR and CMR reports
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      Generate capacity reports
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      Generate usage reports
    * Generate RTMT reports to monitor system activities
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      Monitor voicemail usage
    * Remove unassigned directory numbers
    * Perform manual system backup

 
Provide end user support

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      Verify PSTN connectivity
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      Define fault domains using information gathered from end user
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      Troubleshoot endpoint issues
    * Identify voicemail issues and resolve issues related to user mailboxes
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      Describe causes and symptoms of call quality issues
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      Reset single devices
    * Describe how to use phone applications